Case study: âInventory says in stock, shelf says noâ
OperationsProblem: Fulfillment errors and cancellations increased because items were listed as available but could not be found quickly.
Approach: Introduce a location map, a two-step intake rule (SKU + location at intake), and a weekly 45-minute cycle count for fast-moving categories.
Outcome: Picking time becomes predictable and exceptions drop. The course teaches how to track ânot-foundâ events and fix the root cause rather than adding extra packing staff.
Elena K.
Retail Operations Lead, independent bookstore in Brno